NLD Group, LLC Privacy Policy

NLD Group, LLC ("NLD Group," "we," "us," or "our") respects privacy and is committed to the responsible handling of personal information. This Privacy Policy applies broadly to NLD Group, LLC and to websites, applications, portals, systems, platforms, and related services owned, operated, maintained, or administered by NLD Group, LLC, including services operated under affiliated names, brands, projects, and digital properties.

This policy is intended to be comprehensive. It is not limited to any single website, application, or service. Because NLD Group operates a range of public-facing, restricted, internal, household, family-oriented, and business-related services, not every category of information described in this policy will apply to every service or every user.

1. Scope

This Privacy Policy applies to personal information collected, processed, stored, used, transmitted, retained, deleted, or otherwise handled in connection with:

• NLD Group, LLC websites and hosted applications;
• business, administrative, operational, and internal systems;
• customer, member, household, family, patient, and user portals;
• account registration, authentication, and access-management features;
• communications, support interactions, and service-related correspondence;
• connected services, linked accounts, integrations, and user-authorized data connections;
• forms, uploads, records, scheduling tools, productivity tools, and related service functions; and
• other digital properties, services, or platforms operated by or on behalf of NLD Group, LLC.

Service-specific notices, terms, disclosures, or consent language may supplement this Privacy Policy where appropriate. In the event of a direct conflict, the more specific notice will control for that service to the extent applicable.

2. Categories of Information We May Collect

Depending on the service used, the features enabled, and the information a user elects to provide or authorize, NLD Group may collect the following categories of information:

• personal identifiers and contact information, such as name, email address, telephone number, mailing address, username, and account identifiers;
• account, profile, and authentication information, such as login history, identity-provider attributes, access events, and profile details;
• records, entries, uploads, notes, messages, forms, preferences, settings, and other user-submitted content;
• financial, budgeting, account, transaction, administrative, or planning-related information where relevant to the service and authorized by the user;
• health, wellness, care-planning, or related information where relevant to the service and provided by the user or an authorized source;
• family, household, genealogy, estate, end-of-life, scheduling, calendar, contact, productivity, operational, or administrative information submitted through a service;
• device, browser, system, network, and technical usage information, such as IP address, browser type, operating system, timestamps, feature usage, diagnostic information, and security logs;
• communications and support information, including inquiries, responses, support requests, and related correspondence; and
• other information reasonably necessary to provide, secure, support, improve, or administer a service or to comply with legal or operational requirements.

3. Sources of Information

We may collect personal information from one or more of the following sources:

• directly from users when they register, sign in, submit information, complete forms, upload files, send messages, or otherwise use a service;
• from identity, authentication, directory, or single sign-on providers used to access a service;
• from financial institutions, connected accounts, third-party platforms, or integrations when a user authorizes access or connection;
• from logs, devices, browser activity, system events, telemetry, and technical interactions used to operate and secure services; and
• from lawful business, family, household, administrative, support, or operational interactions associated with a service.

4. How We Use Information

NLD Group may use personal information to:

• provide, operate, host, maintain, administer, support, and improve services;
• authenticate users, manage accounts, and control access to systems and information;
• deliver requested features, workflows, records, communications, and user-authorized integrations;
• display, organize, store, process, analyze, and transmit information within the scope of the service provided;
• support planning, recordkeeping, reporting, administration, scheduling, productivity, household, family, health, financial, operational, or other service-related functions;
• troubleshoot issues, monitor performance, preserve system integrity, and maintain service reliability;
• protect against fraud, abuse, misuse, unauthorized access, policy violations, and other security threats;
• enforce terms, policies, governance requirements, and internal controls;
• comply with legal obligations, lawful requests, recordkeeping requirements, and other regulatory or administrative requirements; and
• communicate with users regarding accounts, access, service matters, support matters, operational matters, policy matters, and security matters.

5. Lawful Basis, Authorization, and Consent

Where required by applicable law, NLD Group processes personal information based on one or more lawful grounds, including user consent, performance of a requested service, compliance with legal obligations, and legitimate interests in operating, securing, supporting, and improving services.

Where a service involves connected accounts, linked institutions, sensitive workflows, family or household records, financial information, health-related information, or other authorized integrations, NLD Group relies on user action, authorization, direction, or consent, as applicable, before collecting, using, or processing that information for the requested purpose.

6. Disclosure and Sharing of Information

NLD Group does not sell personal information for unrelated third-party marketing use.

NLD Group may disclose or share personal information only as reasonably necessary to:

• provide, operate, secure, maintain, or support services;
• enable integrations, connections, or third-party functions expressly authorized by the user;
• work with service providers involved in hosting, infrastructure, authentication, communications, security, analytics, or related operational functions;
• comply with legal obligations, lawful requests, court orders, or regulatory requirements;
• investigate, prevent, or respond to fraud, abuse, misuse, security incidents, or policy violations; or
• protect the rights, property, systems, operations, users, or legal interests of NLD Group or others where reasonably necessary.

7. Security

NLD Group maintains administrative, technical, and operational safeguards designed to protect personal information from unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Depending on the service and the sensitivity of the information involved, such safeguards may include authentication and access controls, multi-factor authentication where appropriate, logging and monitoring, network and endpoint protections, vulnerability management, secure transmission methods, configuration controls, and operational security practices.

No method of transmission, storage, or security control is absolute. However, NLD Group takes reasonable measures appropriate to the nature of the service and the information involved.

8. Data Retention

NLD Group retains personal information only for as long as reasonably necessary to provide requested services, maintain account or service functionality, support security, troubleshooting, auditing, operational integrity, business administration, and continuity, comply with legal, contractual, tax, accounting, regulatory, recordkeeping, or governance obligations, and resolve disputes or enforce applicable terms and policies.

9. Data Deletion

NLD Group supports deletion of personal information in appropriate circumstances, including when a user deletes an account, disconnects an authorized integration, submits a valid deletion request, or when information is no longer required for the purpose for which it was collected.

Deletion may be subject to reasonable verification, technical limitations, backup and restoration cycles, legal or operational retention requirements, audit requirements, dispute resolution needs, or other obligations that continue to apply.

10. User Rights

Depending on applicable law and the nature of the service, users may have rights to request access to personal information, request correction of inaccurate information, request deletion, request restrictions on certain processing, withdraw consent where processing is based on consent, object to certain processing activities, or request additional information regarding how personal information is collected, used, disclosed, retained, or deleted.

11. Cookies, Sessions, Logging, and Technical Data

NLD Group may use cookies, sessions, local storage, logs, and similar technical mechanisms to maintain secure sessions, support authentication workflows, remember settings or preferences, analyze service performance, detect misuse, investigate operational issues, and improve services.

12. Household, Family, and Associated Individual Information

Some services may permit users to create, manage, or store information relating to family members, dependents, household members, patients, care recipients, contacts, associated individuals, or other third parties. In such cases, NLD Group relies on the user providing the information to do so lawfully and with appropriate authority, permission, or consent where required.

13. Third-Party Services, Integrations, and External Links

NLD Group services may rely on third-party tools, service providers, authentication providers, infrastructure providers, communications services, payment services, data integrations, external platforms, or external links. Where third parties are used directly or where users authorize third-party connections, those third parties may maintain their own privacy practices, terms, and security controls.

Users should review the policies and practices of third parties where those third parties are used directly or where a service depends upon them.

14. Regional and Legal Considerations

NLD Group will handle personal information in accordance with applicable privacy, data-protection, security, and related laws and requirements that apply to the service, the information involved, and the users of the service. This may include rights, limitations, or disclosures required under U.S. state privacy laws or other applicable legal frameworks.

15. Changes to This Privacy Policy

NLD Group may update this Privacy Policy from time to time to reflect changes in services, operational practices, legal requirements, governance requirements, or security measures. Updated versions will be posted through the relevant website or service with a revised effective date where appropriate.

16. Contact